Sytel software is built from the ground up to be integrated with any and all surrounding applications, via a comprehensive, robust and proven set of APIs.

Softdial Contact Center™ (SCC) has a number of ready-to-go integrations with industry-standard technologies. See below.

Partners are invited and encouraged to integrate with business applications themselves, but Sytel are happy to consider undertaking other technology integrations in-house, on a case by case basis. If you have an integration request we should consider, just contact us.

CRM

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Sytel's SCC Client app for Salesforce users is available via the Salesforce AppExchange

Messaging

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The Agent Desktop within Softdial One™ supports all messaging channels, including

  • Facebook
  • Twitter
  • Telegram
  • WhatsApp
  • WeChat

CATI

Sytel's Softdial Contact Center™ (SCC) predictive dialing solution is fully integrated with the following CATI systems: 

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Workforce Management

Softdial Contact Center™ (SCC) is integrated with industry-leading WFM solutions, including

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Technology Agreements

Sytel has a global agreement with Afiniti.

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White Label/ OEM

Sytel also has a number of agreements globally whereby it supplies part or all of its technology on a white label/ OEM basis.