This privacy policy was updated in May 2018 to reflect the changes introduced as a result of the General Data Protection Regulation (GDPR).
Sytel Limited treats your information as confidential. This privacy policy explains what information we collect and describes how we will use it.
Sytel Limited collects anonymous statistics about your visit, such as which pages you visited. If you use other third parties such as LinkedIn and Twitter they may also know you visited this website. We cannot control what 3rd parties do with this information but we don't perceive there to be any issues with then having this knowledge.
If you do not wish to receive further product and marketing information from us, simply contact Sytel's Data Protection Office (DPO) at dpo@sytel.com to request removal from our marketing list or simply click the link in the newsletter or email from Sytel to remove your email address from our list.
This privacy policy applies to all public web sites owned and maintained by Sytel Limited – www.sytel.com, www.predictivegain.co.uk . These sites can also be reached from other links such as: www.outboundcalls.com , www.outboundcalling.com , www.inboundfocus.com , www.sytelinc.com , www.ipdialer.com , www.outboundfocus.com , www.sytelco.com , www.sytelco.co.uk , www.outboundportal.com , www.callgem.com , www.softdial.co.uk , www.sytelsupport.com , www.sytelpedia.com .
The Sytel website contains links to other sites which are outside our control and are not covered by this privacy policy. If you access other sites using the links provided, your information may be used by those sites in accordance with their privacy policy, which may differ from ours.
What information do we collect and when?
The majority of information we collect is anonymous aggregated data.
For example, we use standard industry tools to understand web traffic volumes by content viewed, time of day, geographic area and ISP
We collect more specific information about you in certain circumstances:
We treat all your information as confidential. We comply with all applicable UK Data Protection and consumer legislation. Any personal information which you provide to us is held in accordance with the registration we have with the Information Commissioner's Office (ICO).
Please tell us immediately if any of your personal details (name, email address etc.) change, so that we can ensure our records are up to date.
What do we do with the information we collect?
We will use anonymous information to:
We may contact you by post, text message (SMS), email, telephone or social media. If at any time you decide you no longer want to be contacted by us or to receive offers and information from us, please send an email to dpo@sytel.com and we will remove you from our database.
We do not share information about you outside Sytel Limited without your specific permission.
How long do we keep your data for?
We will hold onto the information our customers provide for as long as is necessary to provide support-related assistance and reporting only. If legally required, or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required.
Security
We take every precaution to prevent loss, misuse or alteration of your personal information. These precautions include:
How we use your data
With regards to information relating to you that ends up in our possession, we recognise that it is your choice to provide us with your personally identifiable information. We commit to giving you the ability to:
Marketing
We may use your information to notify you about changes to the functionality of our web site. We may send you offers or information which we think you may be interested in.
If for any reason you do not wish to receive further product and marketing information from us by email then it is easy let us know. Simply contact Sytel's DPO at dpo@sytel.com to request removal from our marketing list or click on the link in the newsletter or email to remove yourself.
The use of cookies
Sytel Limited's website uses a tracking tool to provide understanding of visitors to the site. A number of cookies are used to provide that information and better identify unique visitors and make tracking more efficient. Most browsers allow the cookie function to be turned off and you do not need to allow your browser to accept cookies in order to use the Sytel website.
LinkedIn, Twitter and other social networks
These services provide social buttons and similar features which we use on our website, such as the "Tweet" button. To do so, we embed code they provide which we do not control ourselves. For these buttons to function, they generally know if you are logged in; for example, LinkedIn use this to say "x likes this". Sytel Limited does not have access to that information, nor can we control how those networks use it.
Updates to this privacy policy
Sytel Limited may update this privacy policy from time-to-time.
Sytel Limited's DPO is Jenny MacLean, who may be contacted by email at dpo@sytel.com
Accessing any information or downloads (Materials) at this website, you agree to be bound by the terms and conditions outlined in our terms and conditions use page.