Contact center agents no longer require a physical phone or a SIP softphone client. With the adoption of WebRTC by Google Chrome, Microsoft Edge, Firefox and soon to be Apple Safari, it is possible for agents to use a web browser as their phone. WebRTC is a technology that allows browser applications to utilise media devices such as; microphone, speakers or webcam that may be connected to a computer for a myriad of uses.
Using WebRTC, Sytel has developed the "Softdial webphone". This can be used in three ways:
The benefits of the Softdial webphone include: