Are you getting true, end-to-end unified omnichannel? Or are you just getting siloed media channels which are separate applications on the agent desktop.
This month, we highlight Sytel’s facility to automate a wide range of actions in response to the arrival of a call or text session, without writing custom code.
This month, we focus on improving the customer experience by leveraging data to give fast, well-informed service.
Customers move seamlessly between chatbots and other functions within the Softdial Contact Center (SCC).
People buy from people, so why not connect a customer with an agent who they already have a relationship with?
Softdial One - the best UX for contact center users with the introduction of its revolutionary layout engine.
Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer experience.
WebRTC has come a long way; from simply providing voice audio to enabling buttons embedded in web pages to deliver video calls to agents in contact centers or at home. Here we look at what is happening with WebRTC.