Design & publish custom web desktops for agents, supervisors or tenants.
Are you getting true, end-to-end unified omnichannel? Or are you just getting siloed media channels which are separate applications on the agent desktop.
This month, we highlight Sytel’s facility to automate a wide range of actions in response to the arrival of a call or text session, without writing custom code.
This month, we focus on improving the customer experience by leveraging data to give fast, well-informed service.
Customers move seamlessly between chatbots and other functions within the Softdial Contact Center (SCC).
People buy from people, so why not connect a customer with an agent who they already have a relationship with?
Softdial One - the best UX for contact center users with the introduction of its revolutionary layout engine.
Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer experience.