See our press releases and other news items below to review the impact Sytel is having around the world.

As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do issue releases when we think circumstances warrant. 

 


Sytel Dialer Enhances BroadSoft's Call Center Solution

October, 2011

Sytel's predictive dialing and IVR components are now available to BroadSoft’s service provider customers as part of the BroadWorks® Call Center solution.

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Sytel CEO Named UK Contact Center Industry Champion

June, 2011

Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated dialing practices.

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Sytel to Supply 150 Inbound Systems Across Brazil

June, 2011

Sytel Limited expects to supply 150 inbound/ blended systems across Brazil by the end of 2012.

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Sytel in the Cloud Breaks 50% Revenue Threshold

April, 2011

Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues.

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Sytel Powers inContact Compliant Dialing Solution

March, 2011

In a first for the US market, the Sytel predictive dialing engine is now being marketed by inContact on a compliant basis.

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Sytel Integrates with IBM SPSS® Data Collection Phone Interviews

January, 2011

Sytel has completed Certification Testing with the IBM SPSS Research and Development team. Sytel Limited is the sole "software only" predictive dialer to do this.

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Sytel and Teclan Reach Throughout South America with Intelbras

December, 2010

Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™ (ICC), a complete inbound /outbound contact center solution driven by Sytel and Teclan technologies.

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Sytel Extends Through Central Europe with Wind Telecom

March, 2010

Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe.

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Sytel Appoints McGowan for Major North American Expansion

November, 2009

Sytel Limited today announced that Mike McGowan has been appointed as Vice President Sales - North America.

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Sytel Provides Solution to Ofcom Clampdown

October, 2009

Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase fines for non-compliance with its outbound dialling rules to £2million.

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Sytel Bucks the Trend, Posting 30% Growth in Revenue

July, 2009

Sytel Limited today announced substantial year-end growth, bucking the trend of the times.

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Sytel Demonstrates Hosted-Ready IP Services at UK Trade Shows

November, 2008

Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows.

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Sytel Presents Public Sector Award

June, 2008

Sytel Limited presented the Contact Centre of the Year Award at an awards dinner for the public sector in London, UK.

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Sytel Launches Instant Response IVR Product

March, 2008

With immediate effect Sytel is launching a product, Softdial Instant Response™, that allows call center customers to give immediate feedback to a call center at the end of a call.

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Sytel Appoints VP Sales for Latin America and Iberia

February, 2008

Sytel Limited is delighted to announce the appointment of Arturo Garciarubio as VP Sales for Latin America and Iberia.

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Sytel Appoints Development Manager, Marketing Manager

December, 2007

Sytel Limited is very pleased to announce the appointment of Tom Thompson as Development Manager, and Jamie Stewart as Marketing Manager.

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Sytel Appoints Sales Director

July, 2007

Sytel Limited is delighted to announce the appointment of Ken Brompton as Sales Director.

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Sytel Enjoys Success in Cannes

May, 2007

Sytel Limited attended the first Contact Center Global Forum event held recently in Cannes, France.

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Sytel Limited Goes Truly Global

March, 2007

Sytel Limited continues to enjoy sustained growth and now has product recognition in more that 30 countries around the world.

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Sytel Helps Outbound Call Centers Move out of ‘Catch 22’

January, 2007

In the wake of Ofcom’s announcement of substantial fines for telemarketing companies, Sytel has decided to re-run its seminar series for call centre managers.

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