See our press releases and other news items below to review the impact Sytel is having around the world.

As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do issue releases when we think circumstances warrant. 


Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform

July, 2020

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels.

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Sytel Launches Global Compliance to Protect Consumers and Contact Centers

May, 2020

Enables contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types.

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A Working Contact Center in 48 Hours

March, 2020

“Can you get a 200 seat contact center up and working over the weekend?” The call came in late Friday night. “Sure” we said.

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Sytel’s Cloud Contact Center Enables Home Working

March, 2020

Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak.

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Sytel and CloudControl Celebrate Outbound Achievements

December, 2019

At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel Outbound Platinum Award, celebrating 15 years of outbound excellence in CloudControl's operations.

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Sytel Enables Growth of Kelly Services, Russia, with Hosted Contact Center Solution

December, 2019

Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact center model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud.

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Afiniti and Sytel in New Partnership

February, 2019

Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Center to Enhance Agent Performance and Improve Customer Experience

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Sytel Partners with Flex in Brazil

November, 2018

Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel as a provider of contact center software solutions for its Zaas customer base.

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Announcing the Sytel AI Dialer

June, 2018

The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level.

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Inconcept builds on success from Equip Auto

March, 2018

Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more personalised service to hundreds of garages.

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Sytel exhibited at the ESOMAR Congress 2017 in Amsterdam

September, 2017

We had a great show at ESOMAR 2017.

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20 Years of Responsible Dialing

April, 2017

Two decades on and Neil Perring still benefits from Sytel's high performance dialer.

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Sytel engages with Ofcom

January, 2017

Sytel responds to Ofcom regarding their December 2016 Policy Statement.

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TVG adds Sytel to its list of services

November, 2016

Continued issues with existing contact center technology suppliers have driven TVG to look for an alternative solution.

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Sytel exhibited at the ESOMAR Congress 2016 in New Orleans

September, 2016

The ESOMAR Congress in New Orleans was a great success.

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Confirmit and Sytel Signal Continued Evolution of CATI

August, 2016

Confirmit and Sytel have partnered to deliver a series of new CATI features targeting the changing needs of Market Researchers using this core data collection method.

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inITova Simplifies Contact Centers for Market Research

March, 2016

Hosted solution uses Sytel software.

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Sytel at ESOMAR Congress 2015

October, 2015

Sytel attended the Esomar Congress Market Research event in Dublin, Sep 2015, meeting new suppliers and our CATI partners.

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