Our press releases and other news items below highlight the impact Sytel is having around the world.
As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do issue releases when we think circumstances warrant.
‘Click to Dial’ in the Spotlight
Sytel considers how existing legislation on nuisance calls might evolve to serve today's markets, and details a predictive dialing ... Read on
Sytel extends CCaaS subscription service into Europe and APAC
Sytel expands availability of its Contact Center as a Service (CCaaS) subscription facility, Softdial Cloud™, to Europe and APAC regions. Read on
Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Centres
Sytel announces completed delivery of its Contact Center as a Service (CCaaS) cloud platform for Kantar’s global market research centres. Read on
Sytel Announces Softdial Contact Center (SCC) Client on Salesforce AppExchange
Sytel’s customers can now benefit from access to multi-session, multi-channel contact center functionality embedded within Salesforce. Read on
Sytel Releases Multi-Tenant, Multimedia and Fully Blended Contact Center Platform
Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, ... Read on
Sytel Launches Global Compliance to Protect Consumers and Contact Centers
Enables contact centers to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media channels Read on
A Working Contact Center in 48 Hours
“Can you get a 200 seat contact center up and working over the weekend?” The call came in late Friday night. “Sure” we said. Read on
Sytel’s Cloud Contact Center Enables Home Working
Sytel is introducing a plan immediately to help contact centers enable their agents to work from home during the COVID-19 outbreak. Read on
Sytel And CloudControl Celebrate Outbound Achievements
At a special ceremony in Paris this week, the CEO of Sytel, Michael McKinlay, gave Fethi Madani, CEO of CloudControl France, the Sytel ... Read on
Sytel Enables Growth Of Kelly Services, Russia, With Hosted Contact Center Solution
Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. ... Read on
Afiniti And Sytel In New Partnership
Sytel and Afiniti partner to bring world-leading AI products to the contact center to enhance agent performance and improve customer ... Read on
Sytel Partners With Flex In Brazil
Flex, a Brazilian company offering BPO, services and relationship management solutions, has chosen Sytel as a provider of contact ... Read on
Announcing The Sytel AI Dialer
The Sytel AI Dialer takes its machine learning capabilities and hence the dialer performance to a new level. Read on
Inconcept Builds On Success From Equip Auto
Inconcept’s software application, known as F1, has been fully integrated with Sytel’s Softdial Contact Center™ to deliver a more ... Read on
20 Years Of Responsible Dialing
Two decades on and Neil Perring still benefits from Sytel's high performance dialer. Read on
Sytel Engages With Ofcom
Sytel responds to Ofcom regarding their December 2016 Policy Statement. Read on
TVG Adds Sytel To Its List Of Services
Continued issues with existing contact center technology suppliers have driven TVG to look for an alternative solution. Read on
Sytel Attends CASRO Conference In Utah
Sytel's VP Global Research and European Sales, attends the 41st Annual CASRO conference in Utah. Read on
Sytel Exhibits At The ESOMAR Congress 2016 In New Orleans
The ESOMAR Congress in New Orleans was a great success. Read on
Confirmit And Sytel Signal Continued Evolution Of CATI
Confirmit and Sytel have partnered to deliver a series of new CATI features targeting the changing needs of Market Researchers using ... Read on
Sytel At ESOMAR Congress 2015
Sytel attended the Esomar Congress Market Research event in Dublin, Sep 2015, meeting new suppliers and our CATI partners. Read on
Teclan Integrates Sytel’s SoftdialContact Center™ To Keep Costs Down
Teclan uses Sytel's contact center software multimedia facilities as a key part of its cost reduction program. Read on
Sytel Celebrates 12 Years Of Success With The Quantrax Corporation In North America
Successful relationship continues to provide compliance confidence. Read on
Interactive Accounting Service Live Within A Month
Interbuh trials Sytel software and installs fully automated sales cycle within a month. Read on
Fidobank Sees An Increase In Customer Satisfaction Using Sytel Software
Installing Sytel's software allows Fidobank's customers to contact the right person first time. Read on
Sytel Announces Partnership With VanillaIP
Sytel announces its partnership with leading UK cloud services provider VanillaIP. Read on
Sytel At CASRO Annual Conference 2014
Sytel attended the CASRO 2014 Annual Conference in Sep/ Oct in Denver, Colorado. Read on
Sytel At Esomar Congress 2014
Sytel attended the Esomar Congress Market Research event in Nice, France, Sep 2014, meeting new suppliers and our CATI partners. Read on
Sytel Extends Global Interviewing For MRops
Sytel has completed phase 1 of the installation of new communication infrastructure for MRops. Phase 1 provides connectivity for ... Read on
Sytel Samples Innovation At CASRO Tech Event
Sytel visited CASRO's Technology and Innovation Event in Chicago - the next stage in bringing Sytel's outstanding technology to the US ... Read on
Sytel Installs 1000th Call Center Agent Seat In Turkey
Sytel Limited has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in Istanbul. Read on
Sytel Confirms Order For First Installation in Russia
Sytel Limited has announced their first order for an outbound dialer installation in Russia - a telemarketing center in the far east ... Read on
Sytel Drives T-Bilgi Call Center With Blended Inbound, Outbound And Multimedia
Sytel Limited, has begun the installation of a complete call center system for T-Bilgi in Turkey, performed by Intelitel, Sytel’s ... Read on
Sytel Provides Technical Lead On Network AMD Working Party
Sytel Limited is providing the technical lead for a working party to improve the detection of answering machines (AMD) by automatic ... Read on
Confirmit Integrates Sytel Dialer To Enhance Contact Center Productivity
Confirmit announces the advanced integration of Sytel’s world-leading predictive dialer with the Confirmit Horizons CATI (Computer ... Read on
Sytel Adds Outbound Call Center Services To Nexogy Communications Offering
Sytel partners with Nexogy to add predictive dialing, scripting, reporting, multi-media Read on
Sytel Limited And GfK Group Complete Phase 2 Dialler Rollout
Sytel today announced that GfK Group has finished the European phase of its worldwide rollout of the Sytel dialler software, totalling ... Read on
Sytel Predictive Dialer Improves Telemarketing Efficiency In SAP BCM7
Sytel's predictive dialing software is now available as part of the SAP Business Communications Management software, version 7. Read on
Sytel Appoints Richard Compton In EMEA Expansion
Richard Compton comes to Sytel to take on sales for EMEA and market research. Read on
Bad Predictive Dialler Practices
Sytel calls for an end to the widespread disregard in the UK for the Ofcom rules on predictive dialling. Read on
Sytel Dialer Enhances BroadSoft’s Call Center Solution
Sytel's predictive dialing and IVR components are now available to BroadSoft’s service provider customers as part of the BroadWorks® ... Read on
Sytel To Supply 150 Inbound Systems Across Brazil
Sytel Limited expects to supply 150 inbound/ blended systems across Brazil by the end of 2012. Read on
Sytel CEO Named UK Contact Center Industry Champion
Michael McKinlay has been named UK Industry Champion 2011 by ContactCenterWorld, for his work in promoting responsible automated ... Read on
Sytel In The Cloud Breaks 50% Revenue Threshold
Sytel Limited reports that revenue from its hosted call center solutions in the cloud now represents more than 50% of total revenues. Read on
Sytel Powers inContact Compliant Dialing Solution
In a first for the US market, the Sytel predictive dialing engine is now being marketed by inContact on a compliant basis. Read on
Sytel Integrates With IBM SPSS® Data Collection Phone Interviews
Sytel has completed Certification Testing with the IBM SPSS Research and Development team. Sytel Limited is the sole "software only" ... Read on
Sytel And Teclan Reach Throughout South America With Intelbras
Intelbras, the leading South American manufacturer of telephone handsets and PABX hardware, have released Intelligence Contact Center™ ... Read on
Sytel Extends Through Central Europe With Wind Telecom
Sytel Limited has signed a contract for Wind Telecom S.A. to become an integration partner in Poland and Central Europe. Read on
Sytel Appoints McGowan For Major North American Expansion
Sytel Limited today announced that Mike McGowan has been appointed as Vice President Sales - North America. Read on
Sytel Provides Solution To Ofcom Clampdown
Sytel Limited is launching an initiative to protect call centre operations from falling foul of Ofcom’s new proposals to increase ... Read on
Sytel Bucks The Trend, Posting 30% Growth In Revenue
Sytel Limited today announced substantial year-end growth, bucking the trend of the times. Read on
Sytel Demonstrates Hosted-Ready IP Services At UK Trade Shows
Sytel Limited demonstrated live IP-only inbound call sessions using SIP phones in its first appearance at two UK trade shows. Read on
Sytel Presents Public Sector Award
Sytel Limited presented the Contact Centre of the Year Award at an awards dinner for the public sector in London, UK. Read on
Sytel Launches Instant Response IVR Product
With immediate effect Sytel is launching a product, Softdial Instant Response™, that allows call center customers to give immediate ... Read on
Sytel Appoints VP Sales For Latin America And Iberia
Sytel Limited is delighted to announce the appointment of Arturo Garciarubio as VP Sales for Latin America and Iberia. Read on
Sytel Appoints Development Manager, Marketing Manager
Sytel Limited is very pleased to announce the appointment of Tom Thompson as Development Manager, and Jamie Stewart as Marketing Manager. Read on
Sytel Appoints Sales Director
Sytel Limited is delighted to announce the appointment of Ken Brompton as Sales Director. Read on
Sytel Enjoys Success In Cannes
Sytel Limited attended the first Contact Center Global Forum event held recently in Cannes, France. Read on
Sytel Limited Goes Truly Global
Sytel Limited continues to enjoy sustained growth and now has product recognition in more that 30 countries around the world. Read on
Sytel Helps Outbound Call Centers Move Out Of ‘Catch 22’
In the wake of Ofcom’s announcement of substantial fines for telemarketing companies, Sytel has decided to re-run its seminar series ... Read on
Sytel Calls On OFCOM To Uphold Its Dialer Guidelines
Sytel Limited has urged Ofcom to uphold its recent crackdown on the persistent practice of nuisance calling. Read on
Sytel Builds Strategic Relationship With Aculab™
Sytel Limited has signed a strategic agreement with Aculab™ to use its Prosody X high density media processing platforms... Read on
Sytel Rewrite The Support Rules
Sytel Limited has announced that it now offers a 24 hour, 365 day technical support package for customers who require round the clock ... Read on
Sytel Appoints Head Of International Advisory Board
Sytel Limited has appointed Tom Rocca as a Director on its International Advisory Board (IAB), tasked with advising call center ... Read on
What We Offer
Sytel Limited develops and supplies Softdial Contact Center® (SCC) – multimedia, multichannel, fully blended cloud contact center solutions.
Available by subscription as CCaaS, fully managed and supported by Sytel, or for quick and easy deployment by partners and enterprise users.
All Sytel cloud components are secure, resilient and scale seamlessly from 10 agents to 10,000+, whether local, mobile or remote.
Flexible Contact Center Software
Softdial Contact Center™ – rich functionality, all-in-one, designed to deliver at scale
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Contact Center as a Service (CCaaS)
CCaaS for subscribers – global service, with no upfront costs
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Contact Center Platform – CCaaS Partners
Build your own CCaaS business using the power and flexibility of Sytel software
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Contact Center Platform – Enterprise
High performance platform to drive contact center productivity – cloud, on-premise or hybrid
Blended Media Desktop
Fully customisable, multi-channel, multi-session workspace
Work Anywhere
Browser-based tools, no software installation required
Customise, Localise, White Label
Design all user interfaces to individual requirements
Integration via APIs
‘Swap out’ components and integrate with 3rd party apps
World Class Development
Continuous evolution pushing technical boundaries
Capabilities
Softdial Contact Center™ (SCC) is designed to be flexible, extensible and scalable, integrating with any legacy equipment, and meeting the most complex of requirements.
All Media Channels
Voice, chat, email, social, etc – fully integrated and blended
Agent Multi-Tasking
Work with multiple live contact sessions of any media channel
Dynamic Workforce Management
Optimise agent usage and balance workloads in real-time without human intervention, across all media channels
Predictive Dialing
Best-of-breed performance under compliance
Optimised Inbound Routing
Smart rules and ‘best-available’ decisions to drive great customer service
Agent Scripts
Help agents achieve and maintain excellence
Voice and Screen Recording
See and hear exactly how agents are interacting
Analytics and Data Feeds
Measure and evaluate performance at every level
IVR, Bots & Conversational AI
Design effective automated flows or integrate with 3rd party providers
Customer Journey Tracking
Stored customer contact history, to aid routing and add context to conversations
Modules
Drive operational efficiency, increase customer satisfaction & improve agent performance
Softdial One™
Highly flexible unified web UI for agents, supervisors and administrators
Softdial Scripter™
Create complex process flow scripts for agents, IVR, chatbots and other applications
Sytel AI Dialer™
Maximum predictive dialing performance, under any compliance rules
Softdial Pathfinder™
Precise routing rules for ‘best available’ connection
Softdial Media Server™
Core telephony functions to manage all inbound/outbound SIP calls
Softdial Reporter™ 5
Fully customisable performance stats, charts and reports, across all channels
Softdial Publisher™
Comprehensive data output to build your own reports
Softdial Recording Monitor™
Audio and screen recording of agent activity to ensure the highest standards
Softdial Campaign Manager™
Automation to optimise any outreach strategy
Softdial Repository™
Central storage and configuration of common resources
Sytel Global Compliance™
Flexible ‘no contact’ rules to protect contact center and consumer
Solutions
Performance and efficiency for a wide range of business applications
By Business Type
Enterprise
A full featured contact center software solution, designed for optimum performance at scale
Small/ Medium Business
Options for SMBs to subscribe to our full-featured cloud service managed and hosted by either one of our partners or by Sytel themselves
By Industry
Customer Service
Connect quickly to well equipped agents
Market Research
Best-of-breed predictive dialing with CATI integration
Debt Collection
Automated inbound/ outbound blending integrated with any debt management app
Sales & Telemarketing
Maximise agent productivity with best-of-breed predictive dialing
Healthcare
Secure, highly-configurable multichannel communications for excellence in patient care