As a white label and OEM supplier as well as a vendor in our own right, Sytel does not tell the world about every contract won. We do produce case studies when we think circumstances warrant. See the case studies below to review the difference Sytel software can make.
Industry: Outsourcing
Delivering performance under Ofcom's outbound policy can be challenging. Using the Sytel AI Dialer Interact has a competitive advantage that brings performance, reliability and full compliance.
Industry: Market Research
Nielsen chose Sytel's dialer knowing it would maximize productivity whilst maintaining compliance with US legislation.
Industry: Hosted service provider
Genius PPT needed software that is fully compliant, can be deployed in the cloud, is highly scalable and quick to get up and running.
Industry: Market Research
Sytel proposed a design for MROPS' contact center software infrastructure allowing them to further expand the business in Toledo, London and Hong Kong.
Industry: Business process outsourcing
Callus is the fourth largest operator in the contact center services outsourcing market in Turkey. Sytel's integration partner in Turkey, Intelitel, were engaged to install Sytel's Softdial Contact Center™ to provide hosted, multi-site, high-performance predictive dialing.
Industry: Hosted/ cloud service provider
Perdial Limited is one of the UK’s leading providers of hosted contact centre services. Perdial wanted to leverage the growing capabilities and advantages of the hosted model and after extensive testing, settled on Sytel’s Softdial Contact Centre™.
Industry: Collections
Collection Bureau of the Hudson Valley, Inc (CBHV) is a 3rd party collection and debt recovery agency based in Newburgh, New York. Sytel teamed up with Quantrax to improve their collection rate.
Industry: Market research
With over 170 agents, GDCC are one of the largest fully independent CATI fieldwork companies in Europe. And they are busy, operating around the clock 7 days a week. GDCC chose Sytel to drive their various CATI systems.
Industry: Oursourcing call center
PCM is one of the largest direct marketing and communications companies in Poland, specializing in outsourced customer acquisition and retention for high-profile clients throughout the EU, such as DHL Express, Hewlett-Packard, Orange and Reader’s Digest.
Industry: Outsourcing call center
Avance Group, a leading UK CRM outsourcer, recently had a complete relook at their systems and came to Sytel with a long list of requirements.
Industry: Proactive customer contact
The Park Group on the Wirral have been the UK’s leading supplier of gift voucher, hamper and hospitality products for some years. Recently the industry suffered a setback as one of its competitors went bankrupt leaving many suppliers and customers with little to show for their investment. In response Park Group decided to seek major market growth again and called in Sytel to install a dialer at short notice to help them expand their business and re-establish consumer confidence in this market.
Industry: Full service call center
SNT is one of the largest call center operations in the Netherlands, specialising in the handling of multi-channel customer contacts and has recently been awarded a COPC (Customer Operations Performance Centre) certificate, a worldwide standard for customer contact centers. Working for a variety of large corporates, including telecom and service providers, SNT customer contacts are handled in an integrated way by telephone, email or internet, 24 hours a day, 365 days a year. With six locations in the Netherlands and Belgium, the company employs over 2,500 agents.
Industry: Proactive customer contact
Based in Australia, Guide Dogs Victoria (GDV) is one of the state's oldest and best loved charities. Operating across the Australian state of Victoria and with its headquarters in Melbourne, GDV is committed to meeting the mobility needs of people who are either blind or visually impaired, through dog companionship, ultimately enhancing their quality of life and helping them to achieve a level of independence they may not previously have enjoyed.
Industry: OEM partner
As the call center industry shifts up yet another gear to cope with the increase in calling regulations, so too comes the demand for robust, reliable dialers, capable of handling complex campaigns that perform effectively, when working to low targets for abandoned calls.
Industry: Debt Collection
Brazil’s strong domestic market has produced more in-house contact center agent positions that anywhere else in Latin America. Brazil is joining the global expansion of the contact centre industry with the number of contact center agents located in Brazil expected to rise significantly over the next couple of years.
Industry: Debt Collection
Quantrax Corporation is a US based technology company that has pioneered the development of intelligent software for the collections industry and other organizations managing their own receivables. Faced with the ever changing demands of the collections industry, and the need to provide a world-class dialer that could provide a range of additional functionalities, such as IVR and call blending, Quantrax turned to UK-based Sytel Limited.
