Led by founder and CEO, Michael McKinlay, we employ only the most talented and committed people. We share a collective passion for delivering excellence and enjoy a challenging, yet rewarding work ethic. Our research and development teams are highly skilled and with over 180 man years of contact center industry experience between them, are constantly pioneering technically advanced solutions for the contact center environment. Some of our key people are profiled below.
Chief Executive OfficerMore info
Michael is the founder and CEO of Sytel Limited. He provided the vision and design that led to Sytel's world-beating outbound dialing algorithms. He is highly regarded for the lead he has given in markets all over the world on responsible dialing practices and is an advisor and mentor to many of the marketing and telecommunications regulators around the world.
Originally from New Zealand, Michael spent his early computing years in IBM and Fujitsu where he held a number of senior management positions in sales and company acquisitions, both in the UK and North America. He is a graduate in Mathematics and Economics from Victoria University, Wellington
Chief Technical OfficerMore info
Garry Pearson has served as Sytel's CTO for over a decade. Like many of Sytel's technical staff, Garry was a self-taught schoolboy programmer weaned on a diet of Z80 and 6502 assembler. His professional career as a software developer spans 2 decades; initial work on compilers, development tools and RDBMS technology led him into the call center and telecommunications industry in the early 1990s. During the '90s Garry led the R&D team at Tele-Connect Systems.
Since joining Sytel, Garry has led the development effort to take Sytel from being a dialer specialist to becoming a world leader in the arena of hosted call center telecommunications and multimedia services.
Garry is also providing the technical lead for the Network AMD Working Party. This group comprises many outbound telephony industry stakeholders, looking into setting standards for networks to provide instantly recognizable tones, so that automatic answering machine detection (AMD) can be made 100% reliable.
Director Hosting DeploymentsMore info
Eduardo joins Sytel from Brazil where he spent 12 years with one of Sytel's partners, Teclan. While at Teclan, Eduardo worked in Development, Support and Innovation and has an in-depth knowledge of all the Sytel components and upgraded Teclan from a virtual contact center platform to a cloud based omni platform.
Eduardo has a BSc in Computer Science and Postgraduate certificate in Software Engineering and has also lectured Computer Science at the SENAI University at Florianopolis. He is fluent in both English and Portuguese.
Sales Director, Russia & CISMore info
Ken joined the Sytel team from Invade International in 2007 where he was Business Development Director. Former Sales Director EMEA for Harris Digital Telephones Systems Ltd, Ken joined Harris, February 1996, as the founding Sales Director and over a 3 year period built the business from scratch to a turnover of over $20mill, selling PABX and Hybrid switches thought Europe, Africa, Middle East and Russia.
Prior to this he held a number of senior management appointments with Plessey and GPT including international sales and as director of procurement for Plessey Telecommunications with responsibility for an annual spend in excess of £500 million. Prior to joining Plessey his background was in electrical engineering. He has a number of qualifications in both engineering and business studies.
M: +44 7772 424216
VP Market Research and Strategic PartnershipsMore info
Richard manages Sytel's highly successful market research division as well as a number of strategic partnerships. He has over 25 years experience in the telecoms industry, firstly as Sales Director and shareholder at Sotel, where he gained a strong appreciation of what it takes to run a direct sales business. After successfully selling the business to Convergent (later acquired by Azzurri), he served as Senior Development Director, securing contracts with some of Europe's most successful call centre organisations, including Teleperformance, Virgin Atlantic, Shell, Esso and Vanquis Bank. Richard's journey with Sytel started while at Azzurri, incorporating the Sytel dialer algorithm in many of his major dialer projects. He previously held a job as a flying cowboy (for a wildlife shipping airline), is a keen fisherman and claims his biggest fish was a 300 kilo blue marlin (which he put back!)
M: +44 7720 735985
VP UK and ChannelsMore info
Jurgen joined Sytel in 2020 with a specific focus to develop new strategic partnerships with service providers and system integrators offering hosted contact center services. He has over 25 years' experience in the telecoms business, most recently as product director for Enghouse cloud-based contact center platform working with global carriers and service providers, including BT, Orange, Telefonica, ePDLT, TelCel, NTTC and Telus. Previous roles before this included solutions marketing manager for the UK carrier KCOM and product management roles for Siemens Communications.
Original from Holland Jurgen has been living in the UK since 2000 with his family. He has a degree in computer engineering and an MBA from the Open University. He loves travelling and speaks English, Dutch and German.
Pre-Sales ManagerMore info
Patrick spent more than 10 years as an IT Manager in the hospitality industry based in Spain. He successfully consolidated networks and centralised services across Europe with responsibility for a large hospitality organisation. He has run his own advertising company producing tourist information documentaries and managed the leading TV tourist channel in Spain.
Patrick studied Contemporary European Studies at Southampton University. He has travelled extensively and lived in Spain for twelve years and is fluent in English, Spanish and French.
Technical Account ManagerMore info
Tom is a highly experienced member of the Sytel team; who has spent a substantial amount of time in various technical roles. He has extensive knowledge of the Sytel platform and focuses on getting customer projects successfully up and running in North & Latin America, UK, South East Asia, Australasia, Middle East and Russia.
Tom has traveled extensively and is a budding chef in his spare time.
Pre-Sales ManagerMore info
Simon joins the Sytel Pre-Sales team with over 16 years of experience at InVADE, where he was General Manager. Simon has worked with several major Market Research companies and CATI systems and has a thorough understanding of customers' needs and performance expectations. As GM at InVADE Simon set the strategy for the company and delivered steady growth in the client base and increased the global footprint.
Marketing ManagerMore info
Jamie has had a colourful career, spending the 80s playing bass and seeing the world with a successful rock band. He joined Sytel in 1998 and has worn a number of technical and design hats since then. The promotional instincts that he developed in the music industry are being put to excellent use in his role as Marketing Manager.
Deployment ManagerMore info
Sampath has over 20 years of experience in the IT industry having started in development for a leading IBM partner in the finance sector in Sri Lanka working on IMAS ERP. As part of the management team at the Singer Corporation in the mid 90's he successfully designed and implemented the then largest network in Sri Lanka. Sampath was critical in the later migration from the bespoke ERP system to IFS; taking responsibility for specification of the finance modules, implementing parallel running, training staff on new applications and providing approval sign-off. Prior to joining Sytel, Sampath developed UK service and field applications.
Sampath has studied Computing and Business and has also lectured at the National Institute of Business Management in Colombo.
Support ManagerMore info
Andrew joined Sytel as a graduate from Military University of Technology in Warsaw where he obtained an MSE in Computer Science. While at University he gained testing experience at Microsoft and also migrated, developed and maintained an internal CRM system used by the service division of retail and banking systems.
Andrew is fluent in English and Polish and also speaks Russian to a confident level. Apart from running and swimming he also plays volleyball for a local club.