Welcome to Sytel

Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..

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Latest Blog

Omnichannel, Customer Journeys and Contact Center Performance

What’s the word that everyone in marketing either loves or hates? Yes, it is omnichannel. Everyone says they do it, apart from…

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Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, emai…

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Case Study

Abt Associates Deploys Sytel Calling Solution

Abt Associates took the decision to acquire a solution that gave them manageability, efficiency and performance by replacing the…

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