Welcome to Sytel

Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..

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Latest Blog

Using AI to better direct customers

By asking open questions, a robot can identify the reason for the call and then either handle the call itself or transfer the ca…

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Afiniti and Sytel in New Partnership

Sytel and Afiniti Partner to Bring World-leading AI Products to the Contact Center to Enhance Agent Performance and Improve Cust…

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Case Study

Sytel Delivers a Cloud Contact Center Solution to EMRS

Australian market research company, EMRS, uses Sytel's Cloud Contact Center solution which enables agents based in the UK take p…

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