Welcome to Sytel

Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..

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Latest Blog

Conversational AI and a New Role for Predictive Dialing

The age of the bot and conversational AI brings new challenges in terms of how contact centers engage with potential customers. …

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News

Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, emai…

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Case Study

Piexe Urbano increases productivity

Peixe Urbano uses Softdial Scripter to build IVR flows to increase productivity of agents and be PCI compliant.

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