Occasionally Sytel posts comments on LinkedIn and other social media sites. Following are pages related to such posts.
Call center agents no longer require a physical phone or SIP softphone client. With WebRTC their browser can become their phone.
In order to be compliant, some dialer vendors are telling customers to simply turn off their predictive dialer.
When SLAs are breached agents need to be deployed accordingly, but what happens when the channels are handling different media types?
Varying questions dynamically and allowing for complex logic are part of these latest enhancements that bring further benefits to outbound calling.