Cloud/ Hosted Solutions

Sytel software infrastructure and applications are powering hosted/ cloud-based software solutions around the globe - for carriers, telecoms operators, ITSPs, and large enterprises.

Cloud/ Hosted Solutions
Multimedia Solutions

The Softdial Contact Center™ plug-in architecture handles any media type - voice, email, web chat, SMS, social media, etc.

Multimedia Solutions
Customer Service Solutions

Softdial Contact Center™ (SCC) enables speed, efficiency and excellence to resolve customer queries in the fastest possible time, using the least complex path, and ensuring a smooth customer experience.

Customer Service Solutions
IVR

Softdial Contact Center™ offers extensive inbound and outbound IVR capability. Create scripts fast using our drag-and-drop design tool. Transfer the user seamlessly between IVR, agent, and recorded message.

IVR
Market Research Dialer

Sytel is a world leading developer and supplier of auto dialers for market research, with many years experience integrating with CATI software, such as IBM SPSS, Survox (formerly CfMC) Nipo, Nebu, Confirmit, Askia.

Market Research Dialer

Welcome to Sytel

Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.

Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..

Learn more

Multimedia - voice, email, chat, SMS, etc

Blend agents across media types

All-in-one solution

Product family with single install, single report system

Unbeatable predictive gain

under FTC/ OFCOM rules - more talking, less waiting

Software-only solution

on standard, locally-sourced hardware

Customise and extend

Tailor your solution using Softdial Scripter™

Connect using SIP or TDM

or a mix of both

Cloud/ Hosted Solutions

Cloud/ Hosted Solutions

Multimedia Solutions

Multimedia Solutions

Customer Service Solutions

Customer Service Solutions

IVR

IVR

Market Research Dialer

Market Research Dialer

Welcome to Sytel

Latest Blog

Scripting for the grown-up cloud contact center

News

Inconcept builds on success from Equip Auto

Case Study

Sytel Delivers Improved Efficiency for Nielsen