Cloud/ Hosted Solutions
Sytel software infrastructure and applications are powering hosted/ cloud-based software solutions around the globe - for carriers, telecoms operators, ITSPs, and large enterprises.
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Cloud/ Hosted Solutions
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Multimedia Solutions
The Softdial Contact Center™ plug-in architecture handles any media type - voice, email, web chat, SMS, social media, etc.
Multimedia Solutions
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Customer Service Solutions
Softdial Contact Center™ (SCC) enables speed, efficiency and excellence to resolve customer queries in the fastest possible time, using the least complex path, and ensuring a smooth customer experience.
Customer Service Solutions
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IVR
Softdial Contact Center™ offers extensive inbound and outbound IVR capability. Create scripts fast using our drag-and-drop design tool. Transfer the user seamlessly between IVR, agent, and recorded message.
IVR
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Market Research Dialer
Sytel is a world leading developer and supplier of auto dialers for market research, with many years experience integrating with CATI software, such as IBM SPSS, Survox (formerly CfMC) Nipo, Nebu, Confirmit, Askia.
Market Research Dialer
Welcome to Sytel
Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.
Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..
Latest Blog
How do you cope when everyone calls at the same time?
Avoid giving customers a poor experience, provide them with a soft landing and alternative ways to communicate with you.
News
20 Years of Responsible Dialing
Two decades on and Neil Perring still benefits from Sytel's high performance dialer.
Case Study
Sytel Delivers Improved Efficiency for Nielsen
Nielsen chose Sytel's dialer knowing it would maximize productivity whilst maintaining compliance with US legislation.