Cloud/ Hosted Solutions
Sytel software infrastructure and applications are powering hosted/ cloud-based software solutions around the globe - for carriers, telecoms operators, ITSPs, and large enterprises.
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Cloud/ Hosted Solutions
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Multimedia Solutions
The Softdial Contact Center™ plug-in architecture handles any media type - voice, email, web chat, SMS, social media, etc.
Multimedia Solutions
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Customer Service Solutions
Softdial Contact Center™ (SCC) enables speed, efficiency and excellence to resolve customer queries in the fastest possible time, using the least complex path, and ensuring a smooth customer experience.
Customer Service Solutions
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IVR
Softdial Contact Center™ offers extensive inbound and outbound IVR capability. Create scripts fast using our drag-and-drop design tool. Transfer the user seamlessly between IVR, agent, and recorded message.
IVR
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Market Research Dialer
Sytel is a world leading developer and supplier of auto dialers for market research, with many years experience integrating with CATI software, such as IBM SPSS, CfMC, Nipo, Nebu, Confirmit, Askia.
Market Research Dialer
Welcome to Sytel
Sytel Limited develops and supplies contact center software and complete solutions, connecting and managing calls and media sessions, without boundary. Sytel solutions for telecoms providers, hosted/ cloud service providers of contact center services and enterprise end users are driving agent productivity in over 50 countries.
Our secure, resilient IP telephony and media infrastructure software enables excellence in market research, telemarketing, customer service, collections and more..
Latest Blog
Dissecting the Customer Effort Score (CES)
The effort a customer must expend in achieving their goal for a contact session – measured as a Customer Effort Score (CES) – ha…
News
Sytel Extends Global Interviewing for MRops
Sytel has completed phase 1 of the installation of new communication infrastructure for MRops, a global business-to-business mar…
Case Study
Sytel Extends Global Executive Interviewing for MRops
MROPS specialises in interviewing high level global corporate executives. Sytel was invited to propose a design for contact cen…